Accessibility Commitment

Congress Plaza Hotel is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Congress Plaza Hotel strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA) on our website. While the industry is not operating from approved, regulated legislation, Congress Plaza Hotel is committed to our good faith effort to follow the Web Content Accessibility Guidelines (WCAG) guidelines.

Feedback

We welcome your feedback on the accessibility of Congress Plaza Hotel.

Phone: 312-427-3800
Postal address: 520 South Michigan Avenue Chicago, IL 60605

We try to respond to feedback within 7 business days.

Accessible Features and Amenities

ENTRY

 Accessible registration desk
 Wheelchair accessible elevator

ENTRANCES

 Accessible route from the accessible public entrance to the accessible guestrooms
 Accessible route from the accessible public entrance to the registration area
 Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area
 Accessible route from the hotel’s accessible public entrance to at least one restaurant
 Accessible route from the hotel’s accessible public entrance to the business center
 Accessible route from the hotel’s accessible public entrance to the exercise facilities

FACILITIES

 Accessible hotel restaurant
 Accessible transportation with advance notice
 Assistive listening devices for meetings upon request
 Widened doorways and maneuvering space

GUEST ROOMS

 Adjustable showerhead
 Braille room numbers
 Closed captioning on televisions or closed captioning decoders
 Grab bars in guest room
 Ground floor rooms (in case of emergency)
 Lower countertops in washrooms
 Portable shower chairs
 Roll-in shower
 Tubs with grab bars
 Service support animals welcome

OTHER AMENITIES

 Adjustable showerhead - only available in Rooms marked Accessible.
 Grab Bars in Guest Rooms - only on the Bathroom/Shower.
 Lower Countertops in washrooms- only available in Rooms marked Accessible.

Please contact us for more information.